The site publisher has 25 years of experience in conflict resolution. Their goal is to help facilitate access to the law and amicable dispute resolution procedures. Everything is free on this site. To contact the site publisher, see Legal Notice.
STEP 1
Alice has a problem: Bob repainted her wall and part of the wall is damaged. She takes a photo and calls Bob to ask him to come see it.
STEP 2
Bob goes to Alice's place and they try to solve this problem amicably, but in the end they cannot agree
STEP 3
The dialogue is broken. Alice then sends Bob a complaint email mentioning her request, within what timeframe and why.
STEP 4
«Votre-litige» analyzes the dispute and proposes in-person conciliation or remote mediation. With a very busy schedule, Alice chooses remote mediation
STEP 5
Étienne, the mediator, steps in. He contacts Alice and Bob and facilitates their remote discussions. Their positions shift, then harden. Étienne then proposes a balanced solution. Bob rejects it, and the mediation therefore fails.
STEP 6
Alice then sends a formal notice by registered letter with acknowledgement of receipt to Bob, confirming her total claim (€4,500), its justification, and the deadline to comply before she initiates legal proceedings.
STEP 7
The formal notice remains unsuccessful after the deadline. Votre-Litige helps Alice find the competent court. She goes to the court registry to refer the matter to the court by application, without a lawyer or a bailiff, because her dispute is under €5,000.
STEP 8
The judge summons Alice and Bob to a court hearing. He hears them, questions them, and rules on the spot as a court of last resort (a decision that cannot be appealed), ordering Bob to pay €3,000 to Alice.
Warning: Votre-Litige provides only general information and decision-support tools. The site does not provide personalized legal advice. The user of the site remains solely responsible for the decisions and actions they undertake. Use of the site implies acceptance of this limitation of liability. The approach presented here stops at the first level of jurisdiction, given that the vast majority of disputes are under €5,000 and are not subject to appeal.