Terms and Conditions of Use for the «Votre-Litige.fr» Website (TCU)

Terms of Use – Independence Charter – Privacy Policy
Version 1.0 of July 11, 2026

Site Votre-Litige.fr

2. Host

OVH SAS with a capital of €50,000,000
Headquarters: 2 rue Kellermann, 59100 Roubaix, France
Phone: 1007 (from France)

Preamble

These Unified Contractual Conditions, hereinafter referred to as the «Conditions», govern access to the website Votre-Litige.fr, hereinafter referred to as the «Site», as well as its use by any visitor, hereinafter referred to as the ’User«.

They bring together in a single document:

the terms and conditions of use of the Site; ;
the publisher's commitments to independence, neutrality, and impartiality; ;
information regarding privacy, personal data protection, and cookies.

Analyzing a dispute on this site requires the User to read these Terms and accept them fully in advance.

Acceptance is indicated by a checkbox prior to the analysis of the dispute. If the User does not accept these Terms, they must refrain from using the Site.

Article 1 — Subject and Purpose of the Site

The purpose of the Site is to:

help facilitate access to the law; ;
inform users about the various methods of prevention and amicable dispute resolution ;
present general legal information; ;
propose information and guidance tools; ;
help users better identify the procedures and contacts likely to correspond to their situation.

The Site constitutes a free information and guidance service.

Unless expressly stated otherwise, no sales of goods or services are made directly through the Site.

Article 2 — Site Publisher

The website is published by:

Sylvain Faurie, consumer ombudsman approved via a mediation center, also active in the field of amicable and contentious dispute resolution consulting, former court-appointed expert.

Information allowing the identification and contact of the publisher, as well as information relating to the Site's host, can be found on the page «Legal Notice».

Article 3 — Acceptance of Terms

Access to the Site and its use are subject to the prior acceptance of these Terms.

By accepting these Terms, the User acknowledges:

having been able to consult them before using the Site; ;
having understood its nature and scope; ;
accept them without reservation; ;
commit to complying with the terms of use set forth therein.

The applicable conditions are those in force and published on the Site at the time of their acceptance or the relevant consultation.

Article 4 — Nature of the information published

The information, explanations, examples, templates, documents, and tools offered on the Site are provided for general and informational purposes only.

They do not constitute in particular:

nor personalized legal advice; ;
not legal advice ;
nor legal services; ;
neither a judicial decision ;
nor a guarantee as to the outcome of a dispute; ;
nor a substitute for the individual assessment of a situation by a qualified professional.

The published information cannot take into account all the specificities unique to each situation.

The User remains solely responsible for decisions made, documents used, and procedures undertaken based on the information consulted on the Site.

When justified by the circumstances, it is the User's responsibility to consult a lawyer, judicial officer, mediator, consumer association, government agency, or any other competent professional.

Article 5 — Terms of Use of the Website

The User agrees to use the Site in a fair, reasonable manner and in compliance with applicable laws and regulations.

In this capacity, he undertakes in particular to:

not to use the Site for fraudulent, illicit, or abusive purposes; ;
do not disrupt or attempt to disrupt its operation; ;
not to compromise the security or integrity of the Site; ;
do not attempt to fraudulently access its computer systems; ;
do not introduce any virus, malware, or device capable of damaging the Site; ;
not to misuse the information or features of the Site for purposes other than their intended ones; ;
provide accurate, honest, and up-to-date information when requested by a feature; ;
not to infringe upon the rights of the publisher, other Users, or third parties.

Any abusive or fraudulent use may result in the suspension or limitation of access to the Site, without prejudice to any other remedies that may be pursued.

Article 6 — Intellectual Property

All elements comprising or presented on the Site are likely to be protected by the provisions of the Intellectual Property Code.

These include in particular:

the texts ;
the articles ;
the illustrations and images ;
the logos ;
The graphics ;
the documents; ;
the models; ;
the tools ;
databases ;
the architecture and structure of the Site; ;
the general presentation and page layout elements.

Except with legal authorization or prior written agreement from the publisher, any reproduction, representation, distribution, modification, adaptation, extraction, or exploitation, in whole or in part, of these elements is prohibited.

The User is authorized to view the content for personal and non-commercial purposes, subject to compliance with the intellectual property rights attached to such content.

Article 7 — Accuracy and updating of information

The publisher strives to publish accurate, understandable, and up-to-date information.

However, it cannot guarantee:

the absolute accuracy of all information; ;
their completeness; ;
their suitability to each particular situation; ;
their immediate updating following a legislative, regulatory, jurisprudential, or administrative change; ;
the absence of errors, omissions, or interruptions.

The User is invited to check the publication or update date of the consulted information and, when necessary, to cross-reference it with applicable official texts and institutional sources.

Article 8 — Publisher's Liability

To the extent permitted by law, the publisher shall not be held liable:

errors or omissions affecting published content; ;
the use or interpretation of the disseminated information; ;
decisions made by the User on the basis of this information; ;
of a temporary unavailability of the Site; ;
due to a maintenance operation; ;
due to a technical malfunction beyond its control; ;
indirect damage resulting from the use of the Site; ;
the content, operation, or security of a third-party website; ;
from fraudulent use or use contrary to these Terms by a User.

Nothing in these Terms shall have the effect of excluding liability that cannot be legally limited or excluded.

Article 9 — Availability and Security of the Site

The publisher uses reasonable means to ensure the availability and security of the Site.

However, access to the Site may be temporarily interrupted, notably due to:

of a maintenance operation; ;
of an update; ;
due to a technical failure; ;
of a security incident; ;
from a host failure; ;
due to an event beyond the publisher's control.

The publisher does not guarantee continuous and permanent availability of the Site.

The User must take the necessary precautions to protect their equipment, data, and software against the risks associated with using the Internet.

Article 10 — Hyperlinks

The Site may contain hyperlinks providing access to websites or services operated by third parties.

These links are provided for informational or practical purposes.

The publisher exercises no control over third-party sites and cannot guarantee:

the availability of these sites; ;
the accuracy of their content; ;
their security; ;
compliance by their operators with applicable regulations; ;
the sustainability of the proposed links.

The User accesses third-party sites under their own responsibility and must consult their own terms of use and privacy policies.

Article 11 — Principles of Independence

The publisher operates with complete independence.

No person, company, administration, professional organization, association, partner, or other third party may impose or influence:

the published information ;
the analyses carried out; ;
the proposed orientations; ;
the opinions or recommendations formulated; ;
the conclusions resulting from a specific mission.

The publisher's assessments are based exclusively on its professional analysis of the facts, the documents provided, and the applicable rules.

Article 12 — Neutrality and impartiality

The publisher undertakes to review the situations submitted to it with objectivity, neutrality, fairness, integrity and impartiality.

No party should be favored to the detriment of another.

Analyses, information, and guidance are established without distinction based in particular on:

identity ;
the quality or status of persons; ;
the economic situation ;
nationality ;
opinions or beliefs ;
membership in an organization ;
any other consideration unrelated to the situation examined.

When a case involves multiple parties, the publisher ensures, to the extent applicable to their mission, that the balance of interests at stake is respected.

Article 13 — Prevention of conflicts of interest

The publisher ensures the prevention of any situation likely to create a conflict of interest or compromise its independence.

When such a situation is identified, it is examined without delay.

Depending on the circumstances, the publisher may:

notify those concerned; ;
request the necessary observations; ;
refuse the mission ;
suspend his intervention ;
conclude one's presentation ;
refer the persons concerned to another competent professional.

In case of serious doubt regarding its independence or impartiality, the publisher refrains from intervening.

Article 14 — Financial Independence and User Guidance

The information and guidance provided on the Site must not be influenced by any compensation, partnership, affiliation, or benefit provided by a third party.

No professional or organization may be promoted in exchange for a commission, hidden compensation, or an undeclared benefit.

Any guidelines and recommendations are based on objective criteria, such as:

the nature of the dispute; ;
the applicable legal provisions; ;
the subject-matter or territorial jurisdiction of the parties; ;
the characteristics of the procedure in question; ;
the needs expressed by the User.

Unless otherwise provided by law or contract, any compensation received in connection with a separate engagement is not contingent on the outcome of the dispute, the reaching of a settlement, or the amount that any party may receive.

Article 15 — Confidentiality

Information obtained in connection with any assignment other than simply browsing the Site is used solely for the purposes of that assignment.

They are treated with respect:

applicable legal obligations; ;
rules specific to the nature of the mission; ;
the principles of confidentiality and security; ;
the rights of the individuals concerned.

Merely viewing the Site does not, in and of itself, create any special confidential relationship between the User and the publisher.

When a service, mediation, or other assignment involves specific confidentiality obligations, these may be set forth in a separate contractual document.

Article 16 — Personal Data

As of the date of publication of these Terms, the Site does not directly ask visitors to create a personal account and does not offer any online services that systematically require them to provide their last name, first name, mailing address, or phone number.

However, certain technical data may be processed when a user visits a website, particularly by the web host, security tools, technical logs, or services authorized by the user.

If an email address—even one that is not linked to a specific individual—or any other information can be used to directly or indirectly identify a person, it may constitute personal data within the meaning of applicable regulations.

Any personal data that may be collected or processed must be handled in accordance with:

Regulation (EU) 2016/679 of April 27, 2016, known as the GDPR; ;
in accordance with the Data Protection Act; ;
and other applicable laws and regulations.

If the Site is updated and introduces a contact form, a request for analysis, an appointment scheduling feature, a registration form, a newsletter, or any other feature involving the processing of personal data, these Terms or a privacy notice accessible on the Site will be updated.

This information will specify, in particular:

the data collected; ;
the purposes pursued; ;
the legal basis for the processing; ;
the recipients of the data; ;
shelf life; ;
the security measures implemented; ;
the rights of the individuals concerned; ;
the contact information for the data controller.

Article 17 — Rights of Data Subjects

When personal data is processed, the data subject may exercise the following rights, subject to the conditions set forth in the regulations:

right of access; ;
right to rectification; ;
right to erasure; ;
right to restriction of processing; ;
right to object; ;
the right to data portability, where applicable; ;
the right to withdraw consent when the processing is based on consent; ;
the right to file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL).

The procedures for exercising these rights and the contact information to use must be included in the legal notice or in the privacy policy published on the Site.

Article 18 — Cookies and Trackers

The Site may use cookies or similar technologies that are strictly necessary for its technical operation, security, or to preserve the choices made by the User.

These cookies may be placed without prior consent when they are essential to the operation of the Site, in accordance with applicable regulations.

Cookies used for audience measurement, statistics, advertising, or profiling may only be used in accordance with the terms set forth in the regulations.

When consent is required, the User must be able to:

accept the relevant cookies; ;
reject them just as easily; ;
customize your choices; ;
withdraw their consent at a later time.

As of the date of publication of these Terms, the publisher does not intentionally use any cookies for advertising or visitor profiling.

Article 19 — Hosting and Security Measures

The Site is hosted by a professional service provider whose name and contact information are listed in the legal notice.

The hosting provider implements technical measures to ensure the security of its infrastructure.

The publisher also ensures, to the best of its ability, that:

keep the software and components in use up to date; ;
restrict access to administrative tools; ;
implement appropriate safety measures; ;
address any vulnerabilities brought to its attention; ;
to maintain the integrity and availability of the Site.

Despite these measures, no computer system can guarantee absolute security.

Article 20 — Consumer Mediation

When a consumer dispute falls within the scope of Articles L.611-1 et seq. of the Consumer Code, the consumer may be able to seek the assistance of a qualified consumer mediator free of charge.

This recourse requires, in particular, that the consumer have first submitted a written complaint to the relevant business and that the dispute fall within the jurisdiction of the designated mediator.

The contact information for the appropriate mediator and the procedures for filing a complaint must be specified in the applicable legal or contractual documents when this obligation actually applies to the publisher.

Simply viewing a news website for free does not necessarily give rise to a consumer dispute that falls under a mediation program.

Article 21 — Amendments to the Terms and Conditions

The publisher may modify these Terms at any time to reflect, among other things:

the development of the Site; ;
the addition or removal of a feature; ;
changes in data processing; ;
a change in law or regulation; ;
a technical or organizational change.

The applicable version is the one published on the Site as of the date of access or acceptance.

The date of the last update appears at the beginning of the document.

When changes substantially affect the User’s rights or obligations, the User may be asked to accept the changes again.

Article 22 — Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to a mandatory rule, the remaining provisions shall remain in effect.

The provision in question must, to the extent possible, be replaced by a valid provision that achieves an effect as close as possible to the original objective.

Article 23 — Governing Law

The Site and these Terms are governed by French law.

Any dispute regarding the validity, interpretation, or enforcement of these Terms shall be subject to the jurisdiction of the competent French courts, subject to:

mandatory rules on jurisdiction; ;
consumer rights; ;
the option to use alternative dispute resolution when applicable.

Article 24 — Entry into Force

These Terms and Conditions take effect upon their publication on the Website.

For the purposes of using the Site, they supersede the previous separate documents titled:

«General Terms and Conditions of Use for the Site»; ;
«Charter of Independence»; ;
«Privacy Policy.».

User Acceptance

By checking the box provided for this purpose (“I have read and accept the Standard Terms and Conditions of the Votre-Litige.fr website”) and proceeding to the Site, the User declares:

to have read these Standard Contract Terms; ;
to have understood their content; ;
accept them without reservation; ;
understand that the information on the Site does not constitute personalized legal advice; ;
agree to the Site's Terms of Use; ;
to have been informed of the independence requirements and the rules regarding data protection and cookies.

Terms and Conditions of Use of the «Votre-Litige.fr» Website (T&C)