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Subject: Prior claim – request for amicable settlement of the dispute
[Last name, first name]
[Address]
[Phone]
[Email address]
Attn:
[Professional's name]
[Address]
[Email address]
File reference: [reference]
Location, [Date]
Dear Sir or Madam,
I am writing to submit this complaint regarding:
Statement of facts
On [date], I [describe the purchase, service, or disputed situation].
However, I noticed the following problem:
[Accurately describe the facts, dysfunctions, failures, or harm observed.]
Despite [my previous efforts / my phone call of ... / my email of ...], no satisfactory solution has been provided to date.
My request
Consequently, I ask you to:
☐ Refund me the amount of [amount] € ;
☐ Properly execute the scheduled service; ;
Repair or replace the affected item; ;
☐ Cancel the contract; ;
☐ Pay compensation of [amount] €; ;
☐ Other: [please specify].
Please let me know your position and, if applicable, the measures you intend to take to resolve this dispute.
Response time
With a view to an amicable settlement, thank you for replying to me within a period of 15 days as of receipt of this complaint.
Failing a satisfactory response within this timeframe, I reserve the right to resort to a competent Alternative Dispute Resolution (ADR) method, notably mediation or conciliation, without prejudice to any other legal remedies that may be available.
I am attaching copies of the documents useful for reviewing my request.
I look forward to hearing from you. Sincerely,.
Signature
Attachments
- Contract, quote or purchase order
- Invoice
- Proof of payment
- Possible photographs
- Email or mail exchanges
- Any other useful document