Hello,
Following our dispute, I consulted the Votre-litige.fr website to find out about the amicable procedures available to me.
On this occasion, I was unable to find, either on your website or in your commercial documents, the contact details of the consumer ombudsman to whom you may have adhered.
However, articles L.612-1 and following of the Consumer Code require, under penalty of a fine, any professional to allow the consumer to use a consumer mediator free of charge and to inform them of the mediator's contact details.
I would therefore be grateful if you could provide me with the contact details of your consumer mediator as soon as possible so that I can, if necessary, initiate this amicable process.
You can consult the official text of the Consumer Code on Légifrance at the following address:Articles L.612-1 and following of the Consumer Code (Légifrance).
Thank you in advance for your reply. Yours faithfully,
The consumer